Frequently Asked Questions
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or PayPal payments.
How secure is this store?
This store uses Credit Card and PayPal payment gateways, which automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). We do not store any private financial information.
Do I need a PayPal account or Google account to purchase from this store?
No, you are not required to have a PayPal or Google account to purchase from this store. Although if you already have either you can use it to speed up the checkout process.
Which shipping carrier do you use?
We offer USPS, DHL and UPS shipping services depending upon order weight and destination country. Expedited services as fast as UPS Next Day Air is available within the United States as well as UPS Worldwide Express and Saver providing 1 business day delivery (rural/remote areas 2 business days) within Canada and 2-3 business day delivery to Latin America, Europe and Asia. All shipments include an online tracking number. International shipments may be subject to customs duties or taxes at the time of delivery assessed by the destination country.
How much does shipping and handling cost?
Shipping costs vary by weight starting at $4.95 for economy shipping on our lightest items and more expensive on heavier orders such as the full costume. For bulk order rates please contact us.
What is your return policy?
When will I receive my order?
Orders are currently processed and shipped within 24 hours (same day if placed before 2PM ET Monday-Friday) out of our warehouse in New York state.
Domestically, First Class Mail has the longest transit times at 3-7 working days. Internationally, DHL Global Mail averages 5-12 working days depending on destination. Priority Mail averages 2-3 days domestically and 6-12 working days internationally. Express Mail delivers in 1-2 days domestically, 3-5 days to Canada, and 4-6 working days to most overseas countries depending on customs.
UPS Ground transit times range from 2-6 days based on distance from New York and UPS Next Day is guaranteed on the business day after it ships typically by 10:30AM (by 3:00PM for Next Day Saver). UPS Standard (Canada only) ranges from 3-7 working days based on distance. We now offer UPS Worldwide Express and Saver which provides 1 business day delivery (rural/remote areas 2 business days) within Canada and 2-3 business day delivery to Latin America, Europe and Asia.
*To receive your order by Halloween 2016*
We recommend that overseas residents place their DHL or Priority Mail orders by 10/14 and customers selecting Express Mail order by 10/20 to allow for delivery before 10/31/2016.
We recommend that Canada residents order by 10/18 and customers selecting Express Mail order by 10/21 to allow for delivery before 10/31/2016.
Overseas customers also have the option of UPS Worldwide Express / Saver for guaranteed delivery within 2-3 business days around the world.